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Shipping & Delivery

SHIPPING AND DELIVERY


DELIVERY TIMES
At PunkGems we offer free express shipping on orders over 45 euros, as long as the items are in stock. Below, we show you the estimated delivery times according to your location:
Destination Duration
Netherlands Next day (if the order is placed before 18:00)
Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Poland, Portugal, Slovenia, Spain, Sweden 1-2 days
Norway, Switzerland 5-20 days
United States and Canada 5-20 days
Rest of Europe 10-25 days
Japan, China, Hong Kong, South Korea, Singapore 10-20 days
Australia, New Zealand 10-20 days
Rest of the world 12-45 days


ORDER PROCESS
If the item is in stock, your order will be processed in 1 to 3 business days after receipt and confirmation of payment. During periods of high demand or special releases, there may be slight delays. Once shipped, you will receive an email with tracking information so you can monitor your order. Please note that we do not ship on weekends or holidays.


CARRIERS
The carrier assigned will depend on your location and the shipping method selected. We work with several carriers to ensure efficient delivery.


RETURNS
We accept returns on all products if they are returned in their original condition and packaging intact. For more details about our return policy, please visit our Returns section or contact us at info@mitienda.com. We will be happy to help you with the process.


DUTIES AND TAXES
Customers are responsible for applicable import duties and taxes. All orders are shipped DDU (Delivered Duty Unpaid), so duties and taxes are not included in the cost of shipping and may be applied at the time of delivery. In some countries, this may involve additional fees that must be paid upon receipt of the package. PunkGems does not control or charge these fees.


OWNERSHIP AND RISK
Once the order is placed, it is not possible to modify or cancel it. If you make a mistake in the delivery address, please contact us immediately at info@mitienda.com. Delivery dates provided are estimates and PunkGems is not responsible for loss or damage due to reasonable or unavoidable delays. In case of loss or damage during transit, we assume no responsibility once the order has been shipped.
If you don't find the answer you are looking for, feel free to send us a message and we will get back to you as soon as possible.
Contact: info@PunkGems.com