Privacy Policy

When you use our services, you provide us with certain personal information. We only collect and use data that you share with us directly or that is clearly intended for processing. Your privacy matters greatly to us, and we handle your personal information carefully and in line with the General Data Protection Regulation (GDPR). We will not disclose your personal information to third parties without your consent. This policy was last updated on May 24, 2018.

Order Processing

To fulfill your orders, we collect the following details:

Name and address

Phone number

Billing address

Email address

Payment information

Newsletter Subscription

We offer a newsletter to keep our customers informed about our products. Your email address will only be added with your explicit consent, and each newsletter will include an option to unsubscribe.

Account Registration

Certain features may require you to create an account. After registering, we will store your username and provided information, so you won’t need to enter it again on future visits. This information helps us manage your account and inform you about your purchases. We will not share your username-related data with third parties unless necessary to fulfill agreements or required by law. In cases of suspected fraud, we may share personal information with authorities. To register, we need:

Name and address

Email address

To enhance your experience, we may use cookies, which are small text files placed on your device. Cookies help us remember your preferences. Here are the types we use:

Session Cookies These cookies keep you logged in as a returning customer, maintain your shopping cart, and prevent you from having to re-enter your information if you make an error.

We do not share your information with third parties.

Hotjar Hotjar helps us understand how you interact with our site, allowing us to make improvements. All data collected is anonymous.

We do not share your information with third parties.

Abandoned Cart Cookie This cookie saves your shopping progress, helping you recover your abandoned cart easily.

We do not share your information with third parties.

Google Analytics We use Google Analytics to analyze how you found our site and how you navigate it. This data is essential for improving your experience. Without this cookie, we would miss important insights.

Google does not share anonymous data with third parties.

Facebook Pixel This cookie tracks the products you view, helping us provide relevant offers on Facebook. Without it, you might miss personalized promotions.

Facebook does not share data with third parties.

Social Media Buttons Our site includes social media buttons that may collect your personal data according to their policies.

Third-party Websites This policy does not apply to external websites linked from our site. We cannot ensure that these third parties handle your data securely. We recommend reviewing their privacy policies.

Data Security

We implement measures to protect your personal information from unauthorized access and misuse. We track website statistics but only access personal data as needed for the purposes outlined here.

Your Rights

Access: You can request information about the personal data we hold about you by contacting us via email.

Portability: You have the right to request the transfer of your personal data to another entity.

Correction: You can update your personal information by logging into your account.

Erasure: You can request the deletion of your data at any time, with some exceptions (e.g., unresolved customer service issues).

Objection: You can object to data processing based on our legitimate interests unless we have compelling reasons to continue.

Direct Marketing: You can opt-out of direct marketing via the link in our emails.

Text Marketing Notifications

By subscribing to Punkgems text notifications, you agree to receive automated marketing messages about our products at the phone number you provided. Message frequency may vary, and consent is not a condition for purchase. Standard rates may apply. Reply STOP to opt-out, and HELP for assistance.

Exercising Your Rights

To exercise any of your rights, please email our customer service at info@punkgems.com.

Changes to This Privacy Policy

We may update this policy at any time.

For questions about our privacy policy, feel free to contact us.